CCM thumbnails not generated – ThumbnailServ E Exception:Unauthorized

When thumbnails for CCM files aren’t generated and the message below is logged in the SystemOut.log it probably means that the J2C authentication alias for docsAdmin doesn’t match the user mapped to the docsAdmin role of the IBMConversion app.

ThumbnailServ E   Exception:Unauthorized

For the FileViewer implementation goes ( IBMDocs 1.0.7 iFix3 ) that the J2C authentication aliases are widely used across the IBMDocs json config. files.

.\AppSrv01\config\cells\ACMECell01\IBMDocs-config\viewer-config.json
Near line 55
“j2cAlias”:”docsAdmin”,
And around line 366
“j2c_alias”: {
“ecm”: “filenetAdmin”
},

.\AppSrv01\config\cells\ACMECell01\IBMDocs-config\viewer-daemon-config.json
Line 4
“j2c_alias”: “docsAdmin”,

.\AppSrv01\config\cells\ACMECell01\IBMDocs-config\conversion-config.json
Around line 15
“j2c_alias” : “docsAdmin”,
“viewer_j2c_alias” : “viewerAdmin”,

Check her for the latest iFixes for IBMDocs 1.0.7. -> http://www-933.ibm.com/support/fixcentral/swg/selectFixes?parent=Collaboration%2BSolutions&product=ibm/Lotus/IBM+Docs&release=1.0.7&platform=Windows&function=all

Wasn’t even aware yet but it seems they recently also released iFix 5.

DocsFix

 

 

 

 

 

 

 

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